Resume

16 years of experience

Education

Developed a scalable 3CX Call Analytics solution (Go, Assembly AI, RabbitMQ) automating call documentation, transcription, summarization, and issue identification. Improved support agent efficiency by 20% and customer satisfaction by 15%, delivering valuable management insights.
Designed and implemented a real-time Go-based IT dashboard providing personalized views for proactive problem-solving. Enabled faster incident response and improved overall IT operations.
Maintained 99.99% uptime for VMware vSphere clusters, ensuring high application availability and minimizing downtime. Optimized clusters, resulting in a 10% reduction in operational costs.
Successfully migrated vSphere clusters to a new datacenter using vSphere replication and lift-and-shift, minimizing downtime and ensuring business continuity.
Planned and implemented a VMware Horizon View VDI environment, transitioning users and consolidating desktop environments. This streamlined administration and reduced costs.
Evaluated and implemented a robust disaster recovery solution (Veeam Backup & Replication), developing a comprehensive recovery plan and conducting regular tests to minimize data loss.

Supported and managed VMware vSphere and Windows Server environments.
Managed vCenter 5.0 & 6.0 clusters, including upgrades and maintenance.
Ensured optimal performance and security of Windows servers through regular maintenance, patching, and troubleshooting.
Participated in regular disaster recovery drills to ensure business continuity.

Supported and managed VMware vSphere, Windows, and Citrix server environments.
Supported ESX 3.5, ESX 4.0, and ESX 4.1 servers, creating new VMs, cloning, and migrating servers.
Provided Level 3 technical support for HP and IBM servers, including hardware troubleshooting, patching, driver/firmware updates, log analysis, performance monitoring, and disk quota management on NAS filers.
Provided support for Citrix XenApp and XenDesktop environments, including server health checks, application publishing, and access management.
Adhered to ITIL Incident and Change Management processes, handling Sev1-Sev4 tickets using Remedy.

VMware vSphere

90%

VMware Horizon

80%

Windows Server

80%

Veeam Backup and Replication

70%

Golang

40%

HTML / CSS

40%

Javascript

40%

PostgreSQL

40%

React

10%