AI · Workflow automation
3CX Post‑Call Analytics
An AI-assisted post-call system, researched and built in 15 days, that turns recordings into CRM-ready notes and operational insights.
Infrastructure leadership · Software engineering
Senior IT Systems Specialist with 19 years of experience operating critical infrastructure and building focused software with Go. I turn operational problems into reliable platforms, automation and measurable outcomes.
Selected work
Production software and infrastructure work shaped by first-hand operational experience, measurable scale and accountable delivery.
AI · Workflow automation
An AI-assisted post-call system, researched and built in 15 days, that turns recordings into CRM-ready notes and operational insights.
Collaboration · Applied AI
An on-premises Teams application that converts meeting recordings and transcripts into consistent notes and reusable follow-up context.
Infrastructure · Migration
A phased vSphere 7 migration completed during lockdown, balancing production continuity, rollback readiness and cross-team validation.
Core expertise
vSphere architecture and operations, lifecycle management, capacity, migrations and high availability across production and DR.
Horizon design and upgrades, linked-to-instant-clone migration, DEM, FSLogix and automated golden-image delivery.
Veeam backup and replication, RPO/RTO design, recovery plans, testing and operationally credible disaster recovery.
Production Go services, PostgreSQL, REST APIs, queues, event-driven processing, cloud deployment and reliability patterns.
Infrastructure track record
My strongest work lives where availability, migration risk, user experience and operational detail meet.
Planned and executed a vSphere 7 migration using replication for production workloads and lift-and-shift moves for VDI and DR, limiting critical-service downtime to minutes.
Read case studyDesigned the VDI environment, moved physical users to virtual desktops, then migrated linked-clone pools to instant clones with DEM and FSLogix.
Evaluated options, designed Veeam backup and replication, established recovery objectives, documented runbooks and made DR testing routine.
Centralised AD and WSUS operations and used MDT/WDS automation to cut OS deployment time by 50%, desktop support time by 40% and help-desk demand by 30%.
Experience
From enterprise operations to hands-on application development, the consistent thread has been accountable delivery.
Atlantic Data Bureau Services Ltd
Own resilient VMware, Horizon, Veeam, Windows and Linux platforms while designing Go applications that remove operational friction.
Xerox Business Services
Managed VMware vSphere and Windows Server estates, cluster upgrades, maintenance, security, performance and disaster-recovery exercises.
IBM India Pvt Ltd
Provided L3 support for VMware, Windows, Citrix, enterprise servers and storage within rigorous ITIL incident and change processes.
Working toolkit
VMware vSphere · Horizon · Veeam B&R · Windows Server · Linux · Active Directory
Go · PostgreSQL · REST APIs · RabbitMQ · WebSockets · React · PWA · GitHub Actions
Google Cloud Run · AWS · Azure AD · Nginx · HashiCorp Vault · OAuth · observability
Credentials
A Computer Science engineering background, backed by platform certification and focused learning across Go, prompting and agent development.
VMware · 2014
KVG College of Engineering · 2007
Contact
I’m interested in architecture, platform engineering and Go opportunities where operational depth is an advantage.