Senior IT Systems Specialist

Surakshith Suvarna

Passionate IT professional with 16+ years of experience in VMware Server Infrastructure Management, Data Center Operations, and a knack for building efficient solutions using Golang. Successfully leveraged my above expertise to:

  • Develop a Post Call Analytics solution that automates call documentation, saving client support advisors 20% of their time and improving customer satisfaction by 15%.
  • Develop a Microsoft Teams Tab app using Go and React, providing meeting insights including summaries, action items, notes, follow-up, ideas and transcript.
  • Build an IT Dashboard web application that provides real-time monitoring and personalized dashboards, enabling faster incident response and improved IT visibility.
  • Optimize VMware vSphere clusters to achieve 99.99% uptime and reduce operational costs by 10%.

Contact me to discuss how I can help your team achieve its IT goals, or explore my portfolio to see more of my work.

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Skills & Achievements

Golang Web Development

  • Developed Post Call Analytics solution using Go, Assembly AI, and RabbitMQ to automate call documentation. By leveraging Assembly AI’s AI capabilities, the solution automates transcription, summarization, and identifies key issues and outcomes from calls. This has improved support agent efficiency by 20% and customer satisfaction by 15%, while providing valuable insights to management for data-driven decision-making.
  • Developed a Microsoft Teams Tab app using React, Fluent UI, and Go to revolutionize meeting productivity. By leveraging Assembly AI's AI capabilities, the app automates transcription, summarization, and action item identification, eliminating the need for manual note-taking. This has significantly improved meeting efficiency, allowing participants to focus on discussions rather than note-taking.
  • Built an IT Dashboard web application for real-time monitoring and personalized dashboards in Go (Golang). Used PostgreSQL, Websockets, PWA, Workbox, Vault, Twilio, and AWS Pinpoint to create a system with real-time alerts, personalized dashboards for different IT systems (VMware, Veeam, AD), and a central security dashboard. This comprehensive tool improved IT monitoring and management.

VMware System Administration

  • Seamless Datacenter Migration: Successfully migrated the primary datacenter with minimal downtime (minutes) for critical services by leveraging vSphere Replication for production VMs and a Lift & Shift approach for VDI and DR clusters.
  • Enhanced Uptime and Performance: Deployed robust monitoring systems and optimized cluster configurations, achieving a remarkable 99.99% uptime, ensuring business continuity and optimal performance.

VMware Horizon View Administration

  • Migrated end-users to VMware Horizon View, transitioning from physical desktops to VDI. Analyzed requirements, designed architecture, configured View Connection Servers, Composer Servers, Gateway Server and ESXi hosts.
  • Migrated linked clone pools to instant pools in Horizon View 8. Leveraged DEM and FSLogix for profile redirection and optimized desktop images.

Windows Server Administration

  • Streamlined desktop management: Deployed Active Directory and centralized infrastructure, slashing desktop support time by 40% and help desk tickets by 30%, resulting in significant efficiency gains.
  • Automated patching for reliability: Implemented WSUS for centralized patch management of Windows desktops and servers, ensuring consistent security and reducing vulnerabilities.
  • Accelerated OS deployment: Leveraged Microsoft Deployment Toolkit (MDT) & Windows Deployment Services (WDS) to automate Windows OS installation, reducing deployment time by 50% and boosting productivity.

Veeam Administration

  • Transformed backup strategy: Upgraded from file-level to image-level backups for our production servers using Veeam Backup & Replication. This centralized the backup infrastructure, improving efficiency and reliability.
  • Established robust disaster recovery: Deployed a Disaster Recovery site powered by Veeam Backup & Replication. Designed and configured replication jobs, ensuring fast recovery in case of outages. Furthermore, documented and tested a DR plan for regular drills, guaranteeing readiness for any potential incident.